Please take time to read the terms and conditions of Engoobe Adventures’ services. Confirming a safari with Engoobe Adventures assumes that you have read, fully understand and accept the terms and conditions described below.
If you have any questions, please do not hesitate to contact us.
BOOKINGS
Engoobe Adventures Ltd provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
All information detailed in client itineraries is given to the best of Engoobe Adventures’ knowledge and based on the latest information available. Engoobe Adventures cannot be liable for modified information from third parties, nor for any obvious typing errors.
To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.
Before confirming a safari, the client must inform Engoobe Adventures of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Engoobe Adventures will meet the requests if possible.
All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Engoobe Adventures have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
In the event that you wish to amend your reservation in any way, Engoobe Adventures will make the preferred adjustment where practicable and possible and confirm accordingly. Engoobe Adventures reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.
Engoobe Adventures reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible
PAYMENT
All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
The payment balance is due no later than 30 days prior to the safari, unless agreed otherwise.
Bookings made within 30 days before arrival must be paid in full at the time of confirmation.
If payment is not received in accordance with the above, Engoobe Adventures has the right to cancel the booking.
CANCELLATIONS AND REFUNDS
All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Engoobe adventures.
The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival 10% charge
59 – 32 days prior to arrival 25% charge
31 – 8 days prior to arrival 50% charge
7 – 3 days prior to arrival 75% charge
48 hours or less prior to arrival 100% charge
Engoobe Adventures reserves the right to deduct all expenses incurred from money paid.
Gorilla and chimpanzee tracking permits and air tickets are 100% non-refundable.
No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.